CANCELLATION / REFUND POLICY
Effective Date: July 4th 2024
​
1. Introduction
​
At Shanuzz Salon & Academy, we value your time and strive to provide the best service possible. To ensure smooth operations and accommodate all clients, we have established the following cancellation and refund policy.
​
2. Cancellation Policy
​
-
Appointment Booking:
-
Appointments can be made via phone, online, or in person. We recommend booking in advance to secure your preferred time slot.
-
​​
-
Cancellation Notice:
-
Cancellations must be made at least 24 hours in advance. This allows us to offer the time slot to other clients and manage our schedule effectively.
-
​
-
Late Cancellations:
-
Cancellations made within 24 hours of the appointment time will incur a fee of 50% of the scheduled service cost.
-
​
-
No-Shows:
-
Clients who fail to show up for their appointment without prior notice will be charged 100% of the service fee.
-
​
-
Multiple Services and Last-Minute Bookings:
-
These must be secured with a credit card. A hold transaction may be made to reserve the appointment time.
-
-
​
3. Refund Policy
​
-
Service Satisfaction:
-
We do not issue refunds for salon services. However, if you are not satisfied with the service provided, please notify us within two days. We will make every effort to address your concerns and offer adjustments at no additional cost.
-
​​
-
Product Refunds:
-
Refunds for products are available if returned in their original condition within 14 days of purchase, accompanied by a receipt.
-
​
-
Special Circumstances:
-
In the event of an emergency or unforeseen circumstance, please contact us as soon as possible to discuss potential exceptions to our policy.
-
​​
4. Communication and Enforcement
​
Our cancellation and refund policy is communicated at the time of booking and is available on our website and in the salon. Clients are encouraged to familiarize themselves with these terms to avoid any misunderstandings.
​
5. Contact Information
​
For any questions or concerns regarding our cancellation and refund policy, please click here to contact us.
​
By adhering to this policy, we aim to provide a fair and efficient service experience for all clients. Thank you for your understanding and cooperation.